Last week, Brock, a salesman from DINSEN, successfully broke the company’s fastest delivery record with his outstanding performance. He completed the entire process from ordering to delivery in just 13 days, which attracted attention within the company.
It all started on an ordinary afternoon when Brock received an urgent order from an old customer. Due to the tight timeline of the customer’s project, they hoped that Brock could complete the delivery in the shortest possible time. After careful evaluation, Brock found that it would take at least 20 days to complete the task according to the normal process. However, customer needs are Brock’s mission, and Brock decided to accept the challenge with the goal of completing the delivery within 13 days! Go all out and create miracles with extreme service.
Time is tight, the project start date has been determined, and the timely delivery of SML Pipes directly affects the progress of the project. Brock knew that the responsibility was heavy, so he acted quickly. First, relying on his years of expertise in SML Pipes, he communicated with the company’s production department at the first time to learn more about the inventory and production cycle. He knew the production process and time required for SML pipes of different specifications, and could accurately determine which products could be deployed immediately and which needed to be produced urgently.
Brock followed up the whole process of production. With his rich experience, he assisted the production department in optimizing the production process and solved some minor problems in the production process. For example, in the production of a certain type of SML cast iron pipe, it was found that the supply of raw materials might be delayed for a short time. With his understanding of materials, Brock quickly provided an alternative solution to ensure that production was not affected and that the product quality was fully up to standard.
In terms of ocean freight, Brock’s professional skills were fully utilized. He knew that reasonable container arrangement could not only save transportation costs, but also improve transportation efficiency. He carefully designed the container arrangement plan according to the size, weight and quantity of Cast Iron rainwater Pipe. Through clever calculations and layout, Cast iron drainage pipes of different specifications were closely arranged to maximize the use of container space. At the same time, he also took into account the stability of the goods during transportation to ensure that the SML Pipe would not be damaged due to bumps during long-distance sea transportation.
Throughout the process, Brock maintained close communication with customers. He reported the progress of the order to customers every day, and informed customers of every detail from production progress to sea freight arrangements in a timely manner. He can answer any questions the customer has quickly and professionally. This transparent and timely service makes customers trust Brock and Dinsen. The customer said that in the process of cooperating with Brock, there is no need to worry about the order at all, because Brock can always think of various possible situations in advance and give solutions.
Finally, with Brock’s efforts, the goods were shipped smoothly in just 13 days. The customer praised this efficient service, not only highly praised Brock’s personal professional ability, but also had a deeper understanding of the overall strength of Dinsen. This miraculous delivery not only solved the urgent needs of the customer, but also won a good reputation and more cooperation opportunities for Dinsen.
From this example, DINSEN employees were deeply influenced and learned Brock’s work attitude. Brock’s outstanding achievements this time are not accidental, but come from his all-round efforts:
24-hour online, timely response: Brock always keeps his mobile phone open, and he will carefully check emails even before going to bed to ensure that he replies to customer information and solves customer concerns as soon as possible. Brock remembers that one night at around 11 o’clock, the customer suddenly asked for a modification. Brock immediately got up from the bed, turned on the computer, modified the plan overnight, and finally sent the new plan to the customer at 2 o’clock in the morning.
Fully committed, focusing on details: From 8:30 in the morning to 6:30 in the evening, Brock never left the office and devoted himself to order processing. Brock carefully checked every document, constantly adjusted the plan according to customer needs, and strived to be perfect. During that time, Brock almost forgot the existence of time, and there was only one thought in his mind: the shipment must be completed on time!
Exceeding expectations and providing emotional value: Brock knows that in addition to providing high-quality products and services, it is also crucial to establish a good relationship with customers. Brock communicates with customers like a friend, patiently listens to customer needs, and provides professional advice to make customers feel valued and respected. Once, a customer was very anxious because of the pressure of the project. Brock spent a full two hours chatting with him to help him relieve stress, and finally won his trust and understanding.
Think what customers think and worry about what customers worry about: Brock always thinks from the perspective of customers and tries his best to meet customer needs. Brock takes the initiative to provide value-added services to customers and help customers solve various problems. He gradually wins the trust and dependence of customers and becomes an irreplaceable partner in the hearts of customers.
Miracle: Delivery completed in 13 days!
With the unremitting efforts of Brock and his team, Brock overcame many difficulties and finally delivered the products to customers intact within 13 days, a full week ahead of the customer’s expected time!
The customer highly praised Brock’s efficient execution and said: “Brock’s service exceeded Brock’s expectations. He not only helped Brock solve the urgent problem, but also made Brock feel the professionalism and sincerity of DINSEN. Brock believes that the cooperation between the two sides will be closer and more pleasant in the future.”
Don’t forget the original intention and keep moving forward.This experience made Brock deeply realize that as long as you are willing to work hard, nothing is impossible. DINSEN believes that as long as we always adhere to the “customer-centric” service concept and continuously improve our capabilities, we will be able to create more miracles!
In the future, DINSEN will continue to work hard to provide customers with better services and create greater value for the company!
Post time: Feb-24-2025