On February 28, Skype issued an official notice that Skype will officially stop operating. This news caused quite a stir in the foreign trade circle. Seeing this news, I really felt mixed emotions.
In the global business environment, instant messaging tools are indispensable tools for foreign trade companies like DINSEN. As a widely used communication tool, Skype has become an important bridge for thousands of foreign trade companies like DINSEN to communicate with customers and suppliers with its convenient voice, video calls and file transfer functions. However, if Skype suddenly stops running, it will have a series of negative impacts on foreign trade business.
Customer relationship maintenance also faces challenges. Over the years, DINSEN has established close ties with customers through Skype, and key information such as customer contact information and communication records are stored on the platform. Although Microsoft provides a migration solution, in actual operations, some customer information is often lost or incompletely migrated. When the salesperson communicates with the customer later, it is impossible to quickly review the details of the past communication and it is difficult to accurately grasp the customer’s needs. For example, if a customer mentioned a specific preference for a product and failed to respond in time due to the lack of communication records, the customer would feel that he or she was not valued, which would reduce the trust in the company and may even lead to customer loss, damaging the long-term customer relationship.
Foreign trade business processes will also be impacted. Skype plays an important role in all aspects, from the initial negotiation with the customer, sample communication, order confirmation, to subsequent logistics tracking. The new tool may not be perfectly adapted to the existing foreign trade business process. In the past, after receiving customer order requirements through Skype, you can directly work with the internal team on the same platform. After switching to the new tool, you need to rebuild the communication and collaboration process. In this process, information transmission is prone to problems such as untimely and work connection errors. For example, the production department failed to receive accurate order information in time, resulting in errors in product production specifications, affecting the smooth progress of the entire business process, and increasing costs and time losses.
The cessation of Skype operations has brought many challenges to the foreign trade industry. Finding suitable alternatives and adjusting work processes to reduce adverse effects can ensure the stable development of foreign trade business.
In response to the cessation of Skype operations, DINSEN will transfer its business to backup communication tools. Here are some commonly used alternatives:
- Zoom: suitable for video conferencing and screen sharing, supports large-scale meetings.
- WhatsApp: suitable for instant messaging and file transfer, especially convenient to use on mobile devices.
- WeChat: suitable for communicating with Chinese customers, supports voice, video and file transfer.
If you want to get the price of ductile iron pipes, pipe fittings, hose clamps and other products, you can also find DINSEN from the above communication tools
If you don’t know how to use the above tools, you can contact me. I will teach you how to use them at any time.
Post time: Mar-04-2025